Relationship
Zendesk cares about ticket deflection, agent time, and CSAT more than a co-branded webinar. We open with the agent workflow we would change, plus a few named shared customers who already live in Zendesk.
Integration
Tickets, users, and organizations through the Support API, plus apps in the agent workspace. OAuth, webhooks, and a marketplace app that does not make the agent leave Zendesk for the job.
What we connect
- Tickets and comments
- Users and organizations
- Agent workspace app
Partnership leaders and who to find
We do not invent names. Zendesk assigns a partner manager after you are in the program. The seats to look for:
- ISV / marketplace partner manager
- Technology alliances
Apply through Zendesk's partner program. Marketplace app partners and SI partners are different tracks. Pick the technology track if you ship software.
People move. Verify on the partner program page before you write to anyone.
This page is independent. PartnerMatch is not affiliated with Zendesk. Program terms change. Read them on the official pages above before you commit engineering.