The relationship
The job is ticket context from orders, subscriptions, or reviews. We open with that widget, not a generic CRM sync.
How to partner with Gorgias
Gorgias is a Commerce platform. Helpdesk built for commerce teams who live in Shopify and their help inbox. A technology partnership here is not a logo on a partners page. It is a named owner, a commercial motion a seller can explain, and a plugin, API, or workflow a customer can run. Merchants live in the store. A technology partnership here is an app they can install, a webhook they can trust, and a listing they can find. Distribution is the store’s marketplace, not your blog.
PartnerMatch would open this the same way we open every book: named overlap, a one-pager, then a scope. Read the developer docs before the first call. Use the relationship method if you want the order on one page.
Commercial motion that actually runs
App listing first. Referral from agencies and other apps. Plus or Enterprise co-sell after you have merchant proof. If Gorgias has a take rate on a store, model it before you price the listing. A referral is the right first move for most B2B SaaS teams. Co-sell waits for a seller on their side who will attach you to a live deal.
What to ship first
REST API, widgets in the ticket sidebar, OAuth for public apps. Private apps are for one merchant. Public apps go through review.
One merchant job: catalog, orders, checkout, or support. Pass app review. Then deepen. Put the listing, the help article, and the seller sentence on the same checklist as auth. A connector nobody can find is not a partnership.
How this usually fails
Promising a Plus co-sell before the app is live. Building every object in v1. Ignoring review as a project with a date. On Gorgias specifically: arriving without a workflow, asking for co-sell before anything is installed, and treating Gorgias App Store for public apps.
Aspiring partner managers: the Academy lessons platform programs, marketplace listings, and scoping for non-engineers are the class. Companies that want the channel built book a Partner Audit.
The integration
REST API, widgets in the ticket sidebar, OAuth for public apps. Private apps are for one merchant. Public apps go through review.
What to connect first
- Tickets and customers
- Order widgets
- App Store listing
Who to find at Gorgias
We do not invent names. Gorgias assigns a partner manager after you are in the program. The seats to look for:
- App / technology partner manager
- Agency partners (separate)
Gorgias App Store for public apps. Partners page for agencies. Technology partners should ship an app.
People move. Verify on the partner program page before you write to anyone.
FAQ
How do you become a Gorgias technology partner?
Start from the official program, not a cold note to a VP. Read Gorgias’s partner page. Gorgias App Store for public apps. Partners page for agencies. Technology partners should ship an app. PartnerMatch opens with named shared customers and a scoped workflow, then the listing if there is a store.
What integration should you ship first with Gorgias?
Ship one job, not a platform rewrite. On Gorgias that usually means: Tickets and customers. One merchant job: catalog, orders, checkout, or support. Pass app review. Then deepen.
Does Gorgias have a marketplace or app store?
Yes. List there as part of launch, not as an afterthought. The store is how their customers find you after the first install. Official listing: Gorgias marketplace.
Who should you contact at Gorgias?
We do not invent names. Look for App / technology partner manager; Agency partners (separate). Gorgias App Store for public apps. Partners page for agencies. Technology partners should ship an app.
This page is independent. PartnerMatch is not affiliated with Gorgias. Program terms change. Read them on the official pages above before you commit engineering. Last reviewed August 2026.